1. Are your products authentic?

Yes. We only source genuine products from trusted suppliers to ensure you receive authentic, high-quality skincare every time.

2. Do you ship across the UK?

Yes! We offer fast and reliable shipping throughout the United Kingdom. Delivery times are shown at checkout.

3. How long does delivery take?

Most UK orders are delivered within 2–5 business days, depending on your location and the selected shipping method.

4. Are these products suitable for sensitive skin?

Many of our products are suitable for sensitive skin, but every skin type is different. We recommend performing a patch test before full use and following the product instructions carefully.

5. How long will it take to see results?

Results vary depending on the product and your skin type. While some people notice improvements within a few days, consistent use over several weeks typically provides the best results.

6. Can I use these products every day?

Most products are designed for daily use. Always follow the directions provided on the product packaging, especially for acne treatments containing active ingredients like benzoyl peroxide or adapalene.

7. Can I return a product?

Yes. If your order arrives damaged or incorrect, please contact our support team as soon as possible. Please refer to our Returns Policy for full details.

8. How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking information so you can monitor your delivery.

9. Are your payments secure?

Absolutely. We use trusted and secure payment providers to ensure your personal and payment information is protected throughout the checkout process.

10. How can I contact customer support?

Our customer support team is here to help. Simply use our Contact page or email us at care.hmprime@gmail.com, and we'll get back to you as quickly as possible.